- PROCESSING RESPONSIBLE: We are the company “ARISTOMENIS D. Fikas & Co.” and we process your personal data as a controller.
- PURPOSE OF USE OF YOUR DATA: We will use your data (collected electronically or in person) to administer your user registration , to manage your purchases of services from you, to answer your questions and, if you wish, to send you personalised communications.
- LEGAL BASIS OF USE OF YOUR DATA: We are permitted
to process your data for various purposes. The main reason is that we need to process it for the performance of the contract you enter into with us when you register and when you receive any of our services or features, however there are other reasons that allow us to use it, such as, among others, our interest in answering your questions or the consent you give us to send you our newsletter. - WHO WE SHARE YOUR DATA WITH: We share your data with service providers who assist or support us, who may be third party partners with whom we have a contract and who are located within the European Union.
- YOUR RIGHTS: You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, such as, for example, to object to our use of your data or the right to the portability of your data, as we explain in detail below.
We invite you to read the full Privacy Policy below to fully understand how we use your personal data and the rights you have over it.
- WHO IS THE PERSON RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
The controller of your data is the limited liability company under the name “ARISTOMENIS D. FIKAS AND CO.”, located in 26th OKTOVRIOU 72 THESSALONIKI, P.O. Box 54627 as legally represented.
- PURPOSE OF USE ΤTONS DATATEXT YOUR:
Depending on the purpose for which we process your data from time to time, as explained above, we may need to process one or more of your data, which will generally be, as the case may be, the following:
- your identity information (for example, your first name, last name, language and country from which you interact with us, contact details, etc.)
- financial and transactional information (for example, your payment or card details, etc.)
- connection, location and internet browsing data (for example, if you contact us from your mobile phone,)
- commercial information (for example, if you have subscribed to our newsletter),
- information about your preferences.
Please remember that when we ask you to fill in your personal data to access any of our features or services, we will mark certain fields as mandatory, as this is data that we need in order to be able to provide the service or give you access to the feature in question. Please note that if you choose not to provide us with this information, you may not be able to complete your user registration or use those services or features.
Depending on how you interact with our company, e.g. depending on the services, products or features you want to receive, we will process your personal data for the following purposes:
| 1. For the development, fulfilment and performance of the service contract you have entered into with us on the website. | This purpose includes the processing of your data, mainly for:
– To communicate with you about updates or – To manage the payment of the products you purchase, regardless of the payment process used. |
| 2. To respond to the requests and requests you submit through the Customer Service channels | We process only the personal data that is strictly necessary to manage or resolve your request or request. |
| 3. For marketing purposes | This purpose includes the processing of your data, in particular:
– If and when you subscribe to our newsletter, – Accordingly, please note that this data processing involves the analysis of your profile as a user or customer to determine what your preferences are and therefore which products are best suited to your style when sending the information to you. – Remember that you can unsubscribe from the newsletter at any time and free of charge through the “Newsletter” section of the website, as well as through the instructions provided in each update. If you do not want to receive push notifications, you can disable this option on your mobile device. |
| – To carry out promotional activities (for example, to organise competitions or to send a list of the products you have saved to the email address you indicate). By participating in any promotional activity, you authorise us to process the personal data you have shared with us in relation to the promotional activity and we may share it through various means such as social networks or our Website itself. In each promotion in which you participate, you will be provided with terms and conditions where we will provide you with more detailed information about the processing of your data.
– Release photos or images that you have shared publicly on our Website or through our social media channels, provided that you have given us your express consent for this purpose. | |
| 4. Usability and quality analysis to improve our products | If you enter our Website, we inform you that we will process your browsing data for analytical and statistical purposes, i.e. to understand how users interact with our Website and thus enable us to introduce improvements to it.In addition, we sometimes conduct quality surveys and activities in order to know the level of satisfaction of our customers and users and to identify those areas where we can improve. |
- LAWFUL BASIS FOR THE USE OF YOUR DATA:
The lawful bases that allow us to process your personal data also depends on the purpose for which we process it, as explained in the table below:
| 1. Development, fulfilment and execution of the product contractproducts and services | We process your data because it is necessary for the performance of the product and service contract with you.Certain data processing related to with the purchase process are only triggered because you request or authorise it, such as payment by third-party means of our contracted partners, including but not limited to Banks or Credit Institutions or Payment Services in general.We believe that we have a legitimate interest in making the necessary checks to detect and prevent potential fraud when you make a purchase. We understand that the processing of this data has positive implications for all parties involved when making a payment of a purchase and especially for you, as this allows us to take measures to protect you from fraud attempts made by third parties. |
| 2. Customer Service | We have a legitimate interest in responding to requests or queries raised by you through the various existing communication channels. We understand that the processing of this data is also beneficial to you, insofar as it allows us to adequately assist you and respond to the questions you raise.
When you contact us, especially for the management of events related to your order or to the product/service acquired through the website, the processing of your data is necessary for the performance of the product and service contract. Where your query relates to the exercise of your rights which we inform you about below or to claims about our products, we are lawfully processing your data is to comply with our legal obligations. |
| 3. Marketing | We are allowed to process your data for marketing purposes because of the consent you give us, e.g. when you agree to receive personalised information through various media, when you authorise us to send push notifications to your mobile device, or when you accept the legal terms and conditions in order to participate in a promotion or to publish your photos on our Website or our social media. |
| 4. Usability and quality analysis | We consider that we have a legitimate interest in analysing the usability of our Website and the degree of user satisfaction, as we understand that the processing of this data is also beneficial to you because its purpose is to improve the user experience and provide a higher quality service. |
- HOW LONG WILL WE KEEP YOUR DATA?
The length of time we keep your data will depend on the purposes for which we process it, as explained below:
| Purpose | Retention period |
| 1. Development, fulfilment and execution of the product contractproducts and services | We will process your data for the period of time necessary to manage the purchase of the services you have obtained, including any returns, complaints or claims related to the purchase of the product and service. |
| 2. Customer Service | We will process your data for as long as it takes to fulfil your request or application. |
| 3. Marketing | We will process your data until you unsubscribe or cancel your subscription to the Newsletter.If you participate in promotions, we will keep your data for a period of 6 months from the end of the promotion. |
| 4. Usability and quality analysis | We will process your data during the period in which we carry out an action or a specific quality survey or until we anonymise your browsing data. |
Regardless of how we process your data for the period of time strictly necessary to achieve the respective purpose, we will then keep it duly stored and protected for the period of time during which liability could arise from the processing, in accordance with the applicable legislation.
Once the limitation period for any claim has expired, we will proceed to delete the personal data.
- WITH WHOM WE SHARE YOUR DATA:
In order to fulfil the purposes set out in the Privacy Policy, it is necessary for us to give access to your personal data to contracted legal entities or individuals who provide us with support for the services we offer you, namely:
Financial Organisations
- Fraud detection and prevention organisations
- Technology service providers
- Partners and service providers of supply, transport and delivery services
- Service providers related to customer service
- Partners and service providers related to marketing and advertising
- YOUR RIGHTS:
We are committed to maintaining the confidentiality of your personal data and ensuring that you can exercise your rights. With you in mind, we as Data Controller have agreed that you can exercise your rights at no cost to you by writing to us by email to a single email address (aris@fikas.gr), simply telling us the reason for your request and the right you want to exercise. Where we consider it necessary to confirm your identity, we may request a copy of a document proving your identity.
In particular, regardless of the purpose or the legal basis on which we process your data, you have the following rights:
- Request access to the data we hold about you.
- Ask us to correct the data we have. In any event, please note that by actively providing your personal data to us in any way, you warrant that it is true and accurate and you agree to notify us of any changes or modifications to it. The sole responsibility for any loss or damage caused to our Website or to the person responsible for our Website or to any third party due to the completion of incorrect, inaccurate or incomplete information on the registration forms shall be borne by the user. Please remember that as a general rule you should only provide your own personal data, and not third party data, except to the extent permitted under this Privacy Policy.
- Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to continue to process them as we have already explained above or when we are no longer lawfully entitled to process them.
- Ask us to cancel or restrict the processing of your personal data, which means that in some cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the required time when you need it.
- If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.
- Where we are entitled to process your data on the basis of your consent or for the performance of the contract, you will also have the right to request portability of your personal data. This means that you will have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format in order to transfer it directly to another legal entity without hindrance from us.
In addition, where the processing of your data is based on our legitimate interest , you will also have the right to object to the processing of your data.
We inform you of your right to lodge a complaint with the competent regulatory authority, namely. Greek Authority Protection Personal Data Protection AuthorityData Protection Authority :
http://www.dpa.gr/portal/page?_pageid=33,211532&_dad=portal&_schema=PORTAL
- CHANGES TO THE PRIVACY POLICY
We may modify the information contained in this Privacy Policy when we deem it necessary. If we do so, we will notify you in various ways through our Website (for example, through a banner, pop-up or push notification) or we may even send you a notice to your email address when such change is important to your privacy so that you can review the changes, evaluate them and, if applicable, opt-out or unsubscribe from a service or feature. In any case, we suggest that you check this Privacy Policy from time to time in case we make minor changes or introduce an interactive improvement, taking advantage of the possibility that you will always find it as a permanent point of information on our Website.
- INFORMATION ABOUT COOKIES
We use cookies and similar devices to make it easier for you to browse our Site, to understand how you interact with us and, in some cases, to be able to show you ads based on your browsing habits.
Please read our Cookies Policy to understand in more detail the cookies and similar devices we use, their purpose and other information of interest to you.
